How AI can enhance flexibility, efficiency for customer service centers
Whenever you call a customer service contact center, the team on the other end of the line typically has three goals: to reduce their response time, solve your problem and do it within the shortest service time possible.
Apr 22, 2024
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Supermarket facial recognition failure—why automated systems must put the human factor first
The incident of a woman misidentified by facial recognition technology at a Rotorua supermarket should have come as no surprise.
Apr 22, 2024
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A coffee roastery in Finland has launched an AI-generated blend. The results were surprising
An artisan roastery based in the Finnish capital has introduced a coffee blend that has been developed by artificial intelligence in a trial in which it's hoped that technology can ease the workload in a sector that traditionally ...
Apr 21, 2024
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AI chatbots refuse to produce 'controversial' output—why that's a free speech problem
Google recently made headlines globally because its chatbot Gemini generated images of people of color instead of white people in historical settings that featured white people. Adobe Firefly's image creation tool saw similar ...
Apr 21, 2024
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InstaDeep CEO takes AI from Tunis to London
Karim Beguir launched the artificial intelligence start-up InstaDeep in Tunisia in 2014 with just two computers and $2,000.
Apr 21, 2024
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Microsoft teases lifelike avatar AI tech but gives no release date
Researchers at Microsoft have revealed a new artificial tool that can create deeply realistic human avatars—but offered no timetable to make it available to the public, citing concerns about facilitating deep fake content.
Apr 20, 2024
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AI a 'fundamental change in the news ecosystem': Expert
Artificial intelligence is shaking up journalism and in the short term will cause "a fundamental change in the news ecosystem", media expert David Caswell told AFP.
Apr 20, 2024
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AI's relentless rise gives journalists tough choices
The rise of artificial intelligence has forced an increasing number of journalists to grapple with the ethical and editorial challenges posed by the rapidly expanding technology.
Apr 20, 2024
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Microsoft's AI app VASA-1 makes photographs talk and sing with believable facial expressions
A team of AI researchers at Microsoft Research Asia has developed an AI application that converts a still image of a person and an audio track into an animation that accurately portrays the individual speaking or singing ...
To build a better AI helper, start by modeling the irrational behavior of humans
To build AI systems that can collaborate effectively with humans, it helps to have a good model of human behavior to start with. But humans tend to behave suboptimally when making decisions.
Apr 19, 2024
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